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TERMS & CONDITIONS

Acceptance of terms

Please read carefully the following terms of use and disclaimers prior to purchasing. Customer accepts and agrees to all conditions imposed in this agreement. Each time a customer purchases from All Care Seating or visits www.allcareseating.com, these terms and conditions should be reviewed, since we reserve the right to change our terms and conditions at any time. The revised policy is from the time it was posted, without notice to the customer.
All Care Seating reserves the right that any legal proceedings directly or indirectly arising out of or relating to All Care Seating and/or the website www.allcareseating.com. shall be in the state or federal courts located in the state of New Jersey. You waive any claim of inconvenient forum. You waive any and all rights you may have to a jury trial.
Privacy Policy
When you visit our website you may provide us with two types of information.
1) Personal information you knowingly choose to disclose and the information that our website collects on an aggregate basis as you browse our website. Our site is secured to ensure a safe and secure shopping experience.  We use this information when you are inquiring for services only. We do not share this information with any outside parties except to the extent necessary to complete that inquiry. We never use or share the personally identifiable information provided to us online, in ways unrelated to the ones described above without providing you an opportunity to opt out or otherwise prohibit such unrelated uses.
2) Website use information. Our website utilizes a standard technology called “cookies” and web server logs to collect information about how our website is used. Cookies in conjunction with our web servers’ log files allow us to calculate the aggregate number of people visiting our website, and which parts of the site are most popular. This helps us gather feedback in order to constantly to better serve our customers. This type of information may also be utilized for our marketing and/or advertising needs.

Limitation of liability

In no event shall All Care Seating (its officers, directors or employees) be liable for any direct, indirect, incidental, special, exemplary, punitive and consequential or other damages whatsoever (including but not limited to liability for loss of profits, reputation or goodwill) without regard to the form of any action, including but not limited to contract, negligence or other tort actions arising out of or in connection with any claim arising out of this transaction or the use of www.allcareseating.com other than as set forth in the limited warranty.

Terms and Conditions of Sale

Orders placed in production are not subject to cancellation or changes. Approved returns will be assessed with a minimum of 30% restocking fee plus shipping fees. Availability of merchandise is estimated according to the information available at the time the order is written. All Care Seating shall not be responsible for delays in delivery of merchandise occasioned by manufacturer’s scheduling, availability of materials, transportation difficulty or any other cause beyond the control of All Care Seating. All Care Seating shall not be liable for any damage, loss, fault or expense arising out of delays in shipment. Deliveries are sidewalk only, and shipping is not included.  If you require a lift gate please let us know when placing your order. Orders will begin production after deposit is received, and has cleared the bank.  Additionally, orders will be delivered upon final payment is received, and has cleared the bank. All of our product information can be found on our website.  This information is approximate. We reserve the right to make minor changes to specifications, material and design during the production phase and discontinue items without prior notice. When a carrier takes possession of the shipment, we are no longer responsible for the condition of the products at the time of delivery. It is the customer’s responsibility to inspect the shipment prior to acceptance. Please note; our products are designed and manufactured for commercial use. Slight imperfections are to be expected, and will not be considered defective. All Care Seating is not responsible for damages after delivery or pickup. Such inspection should look for paint scratches, dents and chips. Upon acceptance of the goods, All Care Seating is no longer responsible for such damage.

Pricing & Terms

Prices are per unit unless specified differently. Additional fees apply for custom and non-standard options, features, fabrics and finishes. All sales are made F.O.B. origin. All prices shown do not include shipping, installation, or sales and US taxes or tariffs. For Shipments out of the US all prices shown also do not include customs fees, duties, VAT or other fees or taxes associated with the import of products into the destination country. All prices are subject to change without prior notice and at the sole discretion of All Care Seating. Prices should be confirmed with your rep or our sales department before placing an order. All Care Seating requires a 50% deposit on all orders unless otherwise agreed upon. Orders will not be placed in production until deposit is received. Customer deposits are non refundable. The remainder of balance must be received 7 days prior to delivery or shipment is sent to carrier. A charge of 1.5% monthly or 18% annually will be made on any unpaid balance if payment is not made according to the terms of sale. In the event that a collection agency, attorney or court must be used to effect collection, the customer agrees to pay all collection agency fees, attorney fees and court costs. Any manufactured order placed on hold by customers request or due to balances owed- held by All Care Seating, will begin to accrue storage fees after seven days. Fees are as follows; 1.5% of the price of products stored for the first month, and 1% per month thereafter. There is a $350.00 minimum for the first month and $150.00 per month thereafter.

Taxes

All sales will be charged the appropriate sales tax as required by law. If you are exempt from paying taxes, upon placing your order All Care Seating requires a signed Resale Certificate to a Tax Exemption certificate to be submitted.
Cancellations & Returns 

All sales are final, no refunds. Purchase orders will be accepted on case-by-case basis. All Care Seating reserves the right to decline orders based on our sole judgment. All exchanges and cancellations are subject to seller approval. Special orders are not subject to cancellation. Orders placed in production are not subject to cancellation or changes. Cancellations and changes may not be made without written consent from All Care Seating. Any changes made to original orders in process may be subject to additional charges and delays. Seller approved returns will be assessed with a minimum of 30% restocking fee plus shipping fees. Buyer will forfeit all shipping fees paid, and pay for return shipping costs. All items must be returned in original manufacturer’s boxes and packaging. They will be inspected at time of arrival to All Care Seating. In case of damage to the returned product, you will be charged the items full price as it appears on the original order. Customer must notify All Care Seating immediately of any discrepancy between purchase order and acknowledgement; otherwise All Care Seating can accept no responsibility for manufacturing errors. Availability of merchandise is estimated according to the information available at the time the order is written. All Care Seating shall not be responsible for delays in delivery of merchandise occasioned by manufacturer’s scheduling, availability of materials, transportation difficulty or any other cause beyond the control of All Care Seating. All Care Seating shall not be liable for any damage, loss, fault or expense arising out of delays in shipment. Deliveries are sidewalk only, and shipping is not included.  If you require a lift gate please let us know when placing your order. Orders will begin production after deposit is received, and has cleared the bank.  Additionally, orders will be delivered upon final payment is received, and has cleared the bank.

Deliveries 
All merchandise is F.O.B. origin. We will obtain the best rates for you. All deliveries are curbside deliveries only. Inside delivery service is available in most cases. Please remember to ask for it when placing an order, since this service has to be scheduled with the freight line. Extra charge WILL apply for inside delivery. Customer is responsible to unload freight from truck within 30 minutes of truck arrival in order not to incur additional fees to be paid by customer. All tables and bases are shipped unassembled. When a carrier takes possession of a shipment they sign and acknowledge receiving product in good order. Once they take possession, we are no longer responsible for the condition of the products at time of delivery. All common carrier deliveries require a signature. It is the customers’ responsibility to inspect the shipment prior to acceptance. If there is visible damage i.e. forklift punctures, shrink-wrap is broken, torn and cases are missing, then the customer must note the damage on the bill of lading. If you have no time to inspect the boxes upon delivery, please note the following on the bill of lading: “Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24 hours.” This gives you time to look over the product, yet allows the carrier to know that possible damage may have occurred before you took possession of it. It is the customers’ responsibility to immediately file a damage claim with the carrier. Claims will not be honored if filed after 24 hrs. of receipt. All Care Seating is not responsible for damages after delivery or pickup. If a shipment is received undamaged but is not what you ordered, call All Care Seating within 24 hrs. of receipt. We reserve the right to bill you for shipping charges on refused shipments. We reserve the right to bill you for shipping charges for incorrect delivery address.
Samples
Samples are available upon request. Samples will only be supplied when customer places a firm or large order. Samples must be paid in full plus delivery charges and cannot be credited or refunded.
Availability & Delays

All Care Seating does not guarantee availability of items shown in our catalog, website or price list. Certain items may be discontinued at manufacturers discretion without notice. From time to time All Care Seating may make slight adjustments to existing product designs, resulting in product varying slightly from photos shown. Availability of merchandise is estimated according to information available on hand at the time the order is written. No delivery dates for orders are guaranteed. Seller shall not be responsible for delays in delivery of merchandise occasioned by manufacturer’s scheduling, stock on hand, availability of materials, transportation difficulty or any other cause beyond the control of the seller. Seller shall not be liable for any damage, loss, fault or expense arising out of delays in shipment.

Disclaimer

Stain colors and textures may not be properly visualized due to photographic, internet and computer inaccuracies. When placing your order you are accepting the limitations inherent in not directly viewing samples. Please note, the stain color used, reflects a typical color tone but may vary slightly, due to inherent variation of color, grain and texture. Some variation of color tone is unavoidable and an exact match is not guaranteed. Due to the handcrafted nature of our product, all dimensions and weights shown are approximate. Variations in the tailoring, padding and fabric thickness can affect the dimensions of each product. We assume no responsibility for overall width and height unless items are special ordered to fit an exact space. Please note our products are designed and manufactured for commercial use, slight imperfections in the finish are to be expected, and will not be considered defective. Your acceptance of an order constitutes your waiver of any claim you may have, due to dissatisfaction with product color, stain, texture, finish or dimensions. Please contact us if you would like to receive samples of wood or fabric before placing your order. Samples may vary from the items actually ordered.

All Care Seating reserves the right to make minor changes to specifications, material and design during the production phase.

Maintenance

All products must be inspected monthly for any signs of structural weakness. Inspections should be documented and include but not be limited to loose bolts, screws, fasteners, corner blocks, separation of the joints and welds. Inspections should be performed more frequently when products are more than 3 years old, or any time signs of stress are detected. If this occurs the product should be removed from service immediately until proper maintenance can be performed. Chairs or barstools with bent frames should not be used. Attempts to re-bend metal frames may further weaken them. Chairs and Barstools should be wiped down and polished on a monthly basis.

Warranty: All Care Seating Limited Warranty

All Care Seating’s Terms and Conditions and limited warranty will apply to all orders and will supersede any other terms and conditions whether implied, written in the Buyer’s order or order confirmation and any other communications. This express warranty is the sole warranty provided by All Care Seating and all implied warranties including those of merchantability and fitness for a particular purpose are hereby excluded. It is important to note that All Care Seating warranties may be void if the Buyer fails to fulfill their responsibilities under the terms and conditions, or if the Buyer fails to properly care for the product or to provide written notification of the product care and maintenance requirements to the users of the product.

The term ‘End User’ is used to describe the buyer’s management, employees, and sub contractors of the location where the general public uses the products. The term “End User” is if you purchased the products from a purchasing agent, dealer, designer, sales agent, distributor or wholesaler, whom you engaged to manage this purchase on your behalf, then your warranty terms must be confirmed by that dealer and your contract of sale is with the dealer, not with All Care Seating. All Care Seating has no information regarding the warranty offered by the buyer, purchasing agent, dealer, designer, sales agent, distributor or wholesaler, whom you engaged to manage this purchase on your behalf. All Care Seating will discuss warranty issues with the Buyer of the product and can only negotiate the resolution of any disputes arising from a purchase with the Buyer. Warranty is limited to original Buyer and at the specific delivery location of the order written on the invoice and is not transferrable to a subsequent purchaser of the product from our customer. All Care Seating reserves the right that any legal proceedings directly or indirectly arising out of or relating to All Care Seating (including but not limited to the purchases of www.allcareseating.com) shall be in the state or federal courts located in the state of New Jersey. You waive any claim of inconvenient forum. You waive any and all rights you may have to a jury trial.

All Care Seating warrants each product for a period of time (see below for warranty specifications) from receipt of merchandise to be free from defects in material and workmanship of product frames. This warranty specifically refers to breakage during normal use. Normal use is defined as normal use for what the item is designed. Normal use does not include standing on or climbing over the chair. This limited warranty does not cover and specifically excludes any claimed defects and/or need for repairs resulting from regular wear and tear, misuse, abuse, neglect, improper installation, lack of maintenance, accidents, intentional damage, transit damage, foreseeable and unforeseeable misuses, material alterations made by a Third-Party or reupholstering by a third party, damage from floods, earthquakes or other natural acts of God. Products are designed, and manufactured for indoor use only. All Care Seating is not responsible for damage from improper environmental conditions at the customer’s site. Products should not be used outdoors unless specified for outdoor use. Cast Iron table bases are for indoor use only. Rusting of cast iron is not covered by the warranty. When products are not in use they should be properly stored in an indoor climate controlled environment, and in the proper stacking requirements. All products need to be transported with the appropriate hand trucks and dollies, observing proper stacking requirements. Failure to comply with these requirements will void this warranty. Glides, casters and chair bumpers are excluded from the coverage of the warranty. Laminate coverings or products are excluded from the warranty and are sold AS-IS.

Products are designed, and manufactured for commercial use. Slight imperfections are to be expected, and will not be considered defective. Placing an order or order confirmation constitutes your waiver of any claim you may have due to dissatisfaction with product finish, fabric/vinyl, glides, ganging device, any upgrades, dimensions or special requests made. Please contact us if you would like to receive samples before placing your order.

Warranty requires the End User to document any structural weakness, loose bolts, screws, fasteners, glides, corner blocks, separation of the joints and welds and when such defects first appeared. Inspections should be performed more frequently when products are more than 3 years old (regardless of whether a three year warranty has been provided), or any time signs of stress are detected. Products with bent frames should not be used, and be removed from service. Attempts to re-bend frames may further weaken them. Products should be wiped down, and polished on a monthly basis. Any product that is suspected of being defective, unsafe, or in a condition that might cause personal injury, must be immediately removed from service. End User should increase the frequency of periodic inspections if the suspected defective and/or unsafe condition is suspected for the remaining products.

All Care Seating shall repair, replace or issue a refund for any product suspected of being defective. Buyer must notify All Care Seating in writing within 7 days of discovering the suspected defects. Only the actual item found defective will be repaired, replaced or refunded. All Care Seating reserves the right to examine, and determine the cause of a claimed defect and/or need for repair. Repairs, and replacements do not extend any product warranty for a product for which the claim is made, and the warranty period will continue to run from the date of the initial order. All Care Seating’s liability under this warranty shall be limited to the cost for materials and/or labor to repair or replace proven defective products. Warranty repairs or replacements will be made without charge for materials and/or labor when the defective parts are returned to All Care Seating at the customer’s expense. Once All Care Seating has completed the inspection, and determined that the product returned is defective, and has occurred within the warranty period All Care Seating shall repair, replace or issue a refund for the defective product. If the product or components of the product have been discontinued and cannot be replaced, All Care Seating may choose to repair or issue a refund for the product. Additionally, if the product cannot be repaired, and has been discontinued All Care Seating will refund the product based on the warranty specifications. Due to the nature of the product when we repair or replace the product we will attempt to match the frame color or fabric/vinyl, however, there are variations in color, grain and texture that we have no control of. All Care Seating cannot guarantee an exact match. Finishes are commercially accepted with slight variations based on dye lots. We reserve the right to make slight variations to finishes, and products without prior notification.

A repeat order placed at a later date for the same item with the same specifications may not match earlier products precisely. This is due to the nature of the product we will attempt to match the frame color or fabric/vinyl, however, there are variations in color, grain and texture that we have no control of. All Care Seating cannot guarantee an exact match. Finishes are commercially accepted with slight variations based on dye lots. We reserve the right to make slight variations to finishes, and products without prior notification. This will not be considered defective.

All Care Seating’s maximum liability shall be limited to the original invoice price per unit to the Buyer, and shall not recover any other costs including but not limited to lost revenue due to lack of use, rental of similar products, purchasing new products, freight, costs purchased by Buyer e.g. COM, employee wages, handling, packaging, storage, demurrage, removal or installation of new products or any claim from any individual, customers, Buyer or End User.

Depending on style of chair, recommended maximum weight capacity is 250 lbs.

Buyer must notify All Care Seating in writing within 7 days of discovering the suspected defects to info@allcareseating.com. Failure to comply with the Terms and Conditions will void warranty and all claims will be denied.

Buyer will submit the following with the claim:

  • Letter describing nature of claim
  • Copy of invoice including order number, order date, product, product qty in question
  • Pictures showing the damage
  • Maintenance reports

All Care Seating may deny any claim where the Buyer does not provide relevant, and complete information in a timely manner upon request.

Warranty commences with the shipping date of the covered product.

Length of All Care Seating Limited warranties are:

1 Year- booth seating, folding tables, wood chairs, task chairs, table tops

5 Years- Metal chairs

12 Years- Steel, and aluminum frame banquet stack chairs, Healthcare Arm chairs, and cast iron table bases. (Rusting of cast iron is not covered by the warranty.)

Maximum liability shall be limited to the original invoice price per unit, and shall not include charges other than actual defect. In the event that the chairs cannot be repaired, the maximum value of a warranty claim shall be limited to the remaining useful life of the product, calculated as follows; 0-1 yrs. 100%; 1-2 yrs. 80%; 2-3 yrs. 60%; 3-4 yrs. 50%; 4-5 yrs. 40%; 5-6 yrs. 20%; 6-7 yrs. 10%; 7-11 yrs. 5%; 11+ yrs. 0%.
All Care Seating does not offer warranties on upholstery fabrics, and filling materials, they are subject to warranty offered by the respective upholstery mills only. Cuts or tears detected after signing the bill of lading are not covered. Customer’s Own Material (COM) is excluded from this warranty.

Thank you for your business.